Shipping Policy

Shipping Policy - the basics

Last Updated: September 22, 2025

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At chaosandcuddles.online, we are committed to ensuring your products are delivered efficiently and reliably. All orders placed on our website are fulfilled and shipped directly by our trusted third-party service provider, Lulu.com.

1. Fulfillment and Shipping

Lulu will handle all aspects of fulfillment, including order picking, packaging, and shipping.

2. Shipping Timeframes

Shipping times and delivery methods are determined by Lulu's's policies. You will receive a separate confirmation email from them with tracking information and an estimated delivery date once your order has shipped. For any questions regarding the status of your shipment, please refer to the tracking information provided in that email.

3. Shipping Costs

Shipping costs are calculated and charged by Lulu and will be shown to you during the checkout process before you finalize your purchase.

4. Returns and Refunds

Please refer to our Refund and Return Policy for information on how to handle returns and refunds for products. Issues related to the delivery or condition of your package should first be addressed with Lulu using the contact information provided in their communication.

5. Contact Us

If you have any further questions that cannot be answered by your shipping confirmation or tracking information, please contact us at chaosandcuddlesonline@gmail.com. We will do our best to assist you in resolving the matter with our third-party provider.

Thank you for your understanding.