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Refund Policy

Refund Policy - the basics

Last Updated: September 22, 2025

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At chaosandcuddles.online, we strive to ensure a seamless shopping experience. This policy outlines the steps for a refund or return of products purchased through our website.

1. Third-Party Service Providers

Please note that many of our products may be fulfilled by third-party services. If you have an issue with a product, you must first follow the refund and return policy of the specific third-party provider. This information can typically be found on the product's page or within the confirmation email for your purchase. We strongly encourage you to attempt to resolve any issues directly with the third-party provider.

2. Resolution via Chaos&Cuddles

If your issue remains unresolved after following the third-party provider's policy, you may contact us directly to request a refund. We are committed to providing good customer service and will handle your request under the following conditions:

  • Eligibility: The issue was not resolved with the third-party provider, and you can provide proof of your attempt to resolve it.

  • Return of Product: The product must be returned to us in its original condition. We will provide you with the correct return address upon approval of your request.

  • Proof of Return Shipping: You must provide proof of the paid shipping cost to return the product to us.

3. Refund Process

Upon our receipt of the returned product and verification of the paid return shipping cost, we will issue a full refund to your original payment method. The refund will include:

  • The full amount paid for the product.

  • The documented cost of shipping the product back to us.

Please allow a reasonable amount of time for the refund to be processed and for the funds to appear back in your account, as processing times may vary depending on your bank or credit card company.

4. Contact Us

If you have any questions or need to initiate a refund request, please contact us at chaosandcuddlesonline@gmail.com. Please include your order number, details of the issue, and any relevant communication with the third-party provider.

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